Privacy Policy



5 rue de Condé - CS 11030 - 33081 Bordeaux Cedex France
Phone: +33 628 350 095

Officer's name: Frédéric BORLIACHON
Officer's position: Manager


RENDEZ VOUS AU CHATEAU takes the protection of personal data very seriously and formulates the following data protection goals by the company management. This defines the basic orientation of RENDEZ VOUS AU CHATEAU towards compliance with the General Data Protection Regulation. In particular, it is stated that compliance with legal regulations takes precedence over business requirements.


1.Fairness and Legality
When personal data is processed by the RENDEZ VOUS AU CHATEAU, the right of the data subject to his or her data is to be safeguarded. Personal data should be lawfully collected and processed.

2.Processing Purpose
The processing of personal data is intended solely to pursue the purposes defined prior to the collection of the data. Subsequent changes to the purposes are only possible to a limited extent and require justification.

The person concerned should be informed about the handling of his data. In principle, personal data must be collected from the data subject himself. When collecting the data, the data subject should be able to recognise at least the following or be informed accordingly about:
the identity of the responsible party the purpose of data processing
the periods for which the documents are to be kept
third parties or categories of third parties to whom the data may be transferred.

4.Data Avoidance and Data Minimization
Before personal data is processed, it should be checked whether and to what extent this is necessary in order to achieve the purpose for which it was processed. If it is possible to achieve the purpose and the effort is proportionate to the intended purpose, anonymised or statistical data must be used. Personal data should not be retained for potential future use unless required or permitted by state law.

Personal data that is no longer required after the expiry of legal or business process related retention periods should be deleted. If, in individual cases, there are indications of interests worthy of protection or of a historical significance of this data, the data must remain stored until the interest worthy of protection has been legally clarified.

6.Factual Correctness
Personal data must be stored correctly, completely and - if necessary - up to date. Appropriate measures shall be taken to ensure that inaccurate, incomplete or outdated data is deleted, corrected, supplemented or updated.

7.Confidentiality and Data Security
The data secrecy applies to personal data. They must be treated confidentially in personal contact and protected against unauthorized access, unlawful processing or disclosure, as well as accidental loss, alteration or destruction by appropriate organizational and technical measures.

All managers and employees of RENDEZ VOUS AU CHATEAU undertake to pursue these goals of data protection and to observe the basic data protection regulation and support the data protection strategy to the best of their ability. To ensure data protection, RENDEZ VOUS AU CHATEAU relies on technical and organisational measures, privacy by design and default, risk management, training and other procedures that are still being developed.



Welcome to RENDEZ VOUS AU CHATEAU Privacy Policy
We're RENDEZ VOUS AU CHATEAU, 5 rue de Condé - CS 11030 - 33081 Bordeaux Cedex France and welcome you to our privacy policy. This policy sets out how we handle your personal information if you're user of RENDEZ VOUS AU CHATEAU's Services or visitor to our Site(s). 'We', 'us' shall refer to RENDEZ VOUS AU CHATEAU.

Personal Data Defined
Definition:  Personal Information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

The type of personal information we collect
We may collect personal information from you and any devices (including mobile devices) you use when you: use our Website or our Services, register for an account with us, provide us information on a web form, update or add information to your account, participate in a community board discussion chat, or when you otherwise correspond with us.

Identifying Information
Identifying information such as your name, first name, telephone numbers or email addresses when you use our contact form or you register for a wine tour.

Traffic, Statistics
Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history, and your web log information.

How we collect personal information
- Subscribing and Signing up
When you sign up for or use our services, you give us certain information voluntarily. This may include your name, your first name, your email address and your phone number, and any other information you may need to give us. You can also choose to share with us location data.

Browsing the website
We collect personal information directly when you provide it to us, automatically as you navigate through the Website, or through other people when you use services associated with the Website.
Facebook, Google Account links.
If you link your Facebook or Google account or accounts from other third party services to us, we also get information from those accounts (such as your friends or contacts). Those social media sites may give us automatic access to certain personal information retained by them about you. The information we get from those services depends on your settings and their privacy policies, so please check what those are.
Device information
In addition to log data, we collect information about the device you're using our website on, including type of device, operating system, settings, unique device identifiers and crash data that helps us understand when something breaks. Whether we collect some or all of this information often depends on what type of device you're using and its settings.

How we use personal information
We have a legitimate interest in using your information in the following ways to improve RENDEZ VOUS AU CHATEAU, maintain our relationship with you and protect users. We will use your personal information mainly for:
- operating the Website.

- providing you with Services described on the Website.
- verifying your identity when you sign in to any of our Website.
- responding to support tickets, and helping facilitate the resolution of any disputes.
- carrying out technical analysis to determine how to improve the Sites and services we provide.
- monitoring activity on the Sites, e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the Sites.
- provide Better service, managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the Sites or asking for your feedback or whether you want to participate in a survey; by logging how often people use two different versions of a feature on our Website, we can understand which version is better.
- managing our legal and operational affairs (including, managing risks relating to content and fraud matters). We may Work with law enforcement and keep RENDEZ VOUS AU CHATEAU safe. We may get requests for account information from law enforcement authorities like the police or courts.
- providing general administrative and performance functions and activities.

Worldwide transfer is a worldwide service. By using, you authorize us to transfer and store your information outside your home country, including in the European Economic Area (EEA), for the purposes described in this policy. The privacy protections and the rights of authorities to access your information in these countries may not be the same as in your home country.
We would take additional measures when information is required by authority to be transferred from the European Economic Area (EEA). This includes having standard clauses approved by the European Commission in our contracts with parties that receive information outside the EEA. We also rely on European Commission adequacy decisions about certain countries, as applicable, for data transfers to countries outside the EEA.

Choices you have about your info
Access the information we hold about you. We'll usually share this with you within 10 days of you asking us for it. 

Have your information corrected or deleted. May you need to update your information or if you would like us to delete it, please contact us
Object to us processing your information. You can ask us to stop using your information, including when we use your information to send you marketing emails. If you opt out of receiving marketing messages from us, we may still send you updates about your account. We only send you marketing material you agree to. If you disagree, you can easily unsubscribe at any time.
Complain to a regulator. If you think that we haven't complied with data protection laws, you have a right to lodge a complaint with your local supervisory authority.
Change edit order history.
Choose whether your purchases on RENDEZ VOUS AU CHATEAU will be used to customize recommendations and ads for you.

Opt Out process
Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can 'opt-out' of such communications at anytime by contacting us.

How we keep your personal information  secure
We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls

How long we keep your information
We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the RENDEZ VOUS AU CHATEAU services, you can request that we erase your personal information.

Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

When we need to update this policy
We may change this policy from time to time and if we do, we'll post any changes on this page. If the changes are significant, we may provide a more prominent notice or get your consent, as required by law.

How you can contact us
The best way to get in touch is to contact our Data Protection OFFICER - Frédéric BORLIACHON - using the contact form on this web site or to send an email to

Cookies Policy
What are cookies?
Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies.”
Our Use of Cookies

Our use of cookies

- Performance
Process cookies help make the website work and deliver services that the website visitor expects, like navigating around web pages or accessing secure areas of the website.
- Analytics
We use cookies to better understand how people use our services so that we can improve them. For example: analyze which parts of the website people found most useful and engaging, and identify features that could be improved. Websites often collect information about how users interact with a website. This may include the pages users visit most often and whether users get error messages from certain pages. We use these so-called 'session state cookies' to help us improve our services, in order to improve our users' browsing experience. Blocking or deleting these cookies will not render the website unusable. These cookies allow our websites to remember information that changes the way the site behaves or looks, such as your preferred language or the region you are in. These cookies can also assist you in changing text size, font, and other parts of web pages that you can personalize. Loss of the information stored in a preference cookie may make the website experience less functional but should not prevent it from working.
- Advertising, recommendations, insights and measurement
We use cookies to make advertising more valuable and engaging for users, publishers and advertisers. Some common applications of cookies are to select advertising based on what's relevant to a user; to improve reporting on campaign performance; and to avoid showing ads the user has already seen.

How to Control Cookies
Your browser or device may offer settings that allow you to choose whether browser cookies are set and to delete them. For more information about these controls, visit your browser or device's help material.

Privacy Policy Update Email Template
Dear User,
We want you to know that we consider the security and privacy of your information to be of the utmost importance and have taken active steps to enhance the transparency and responsibility over your personal data in accordance with the new EU GDPR regulations.
We have recently updated our Privacy Policy which clarifies the information we collect, how we use the information, and how we keep it secure.
Our Policies now provide more clear and detailed information about your collective rights and responsibilities with respect to your privacy and personal information.
If you wish to delete your personal data from our database please contact us at
The updated Privacy Policy automatically comes into effect for all users on 2018/11/21.

Thanks again for being part of the RENDEZ VOUS AU CHATEAU community!